How to Complain

Complaints & Disputes Handling Procedure

SADAD will always endeavor to provide you with the highest levels of customer service. However, if you are of the opinion that we have fallen short of this, please contact the SADAD staff who will be happy to assist. If after this you feel that your complaint has not been handled to your satisfaction, there are four methods of registering a formal written complaint to SADAD which will be handled by a senior and independent member of the management team.

These methods are (1) Written letter, (2) Email, (3) Website or (4) Call Center

  1. Written letter
    The Complaints officer
    SADAD Electronic Payment System BSC Closed
    P.O. Box 26991
    Kingdom of Bahrain

  2. Email

  3. Website

  4. Call center
    Call us on our 24 Hour Call Center on 80008338 , email:
    We will endeavor to acknowledge your correspondence within 5 working days and after investigation, provide you with a formal response within 4 weeks.

  5. Visit SADAD office





Call Center: 8000 8338, Email:

Complaints Officer: Raja Isa Mohsen
Email:, Phone: 17744606