VIVA Bahrain, the Kingdom most innovative telecom provider, in its continuous endeavours to expand the number and reach of its payment channels, achieved a milestone of 250 payment kiosks spread across the Kingdom through its partnership with SADAD. Whether it is to pay off a phone bill, a broadband connection or to recharge a prepaid account, VIVA customers have easy and convenient access to their accounts with SADAD’s modernised and reliable self-service kiosks.
VIVA customers now have the option to choose from an extensive array of payment methods including 250 SADAD machines located across the country in shopping malls, pharmacies, government premises, hospitals and more. This in addition to offering online payment via www.viva.com.bh, over the phone by calling 124, direct debit with automatic deduction from the monthly bill, or at any of VIVA’s retail outlets.
“Providing customers with the flexibility to securely access VIVA products and services at their own convenience is at the heart of VIVA’s customer service,” commented Andrew Hanna, VIVA CCO, “Our partnership with SADAD further enhances our presence throughout the Kingdom and allows us to provide more options for customers to make secure bill payments, or top up prepaid accounts.”
SADAD Managing Director, Amir Abdalov, comments, “SADAD is proud to have partnered with VIVA, widely known for its excellent services. We are happy to contribute to further enhance VIVA’s customer care service by providing them with a well-tested payment solution which has already been highly acknowledged by VIVA subscribers.”
Pointing out another competitive advantage of SADAD solution to VIVA, Mr Amir Abdalov further adds, “SADAD channel is a very cost-efficient, customer friendly payment solution that enables VIVA customers access through a simple and easy process. We are delighted to announce the first stage of VIVA – SADAD partnership has proved to be more productive than we expected and we are hoping to achieve further growth.”